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CEA: Tech Purchase Decisions Influenced by Social Media
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Most social media
users, some 81%, use online social networks to find information to help consumer
electronics purchasing decisions. That’s according to the findings of a study
from the Consumer Electronics
Association.
Nearly one quarter
(24%) of consumers who use social media say they always or almost always refer
to social media websites before they purchase a CE device, and 38% say reviews
or comments by someone they know influenced their CE purchase decisions,
according to CEA’s study, “How Social Media Influences Purchase Decisions of
Consumer Electronics and Accessories.”
Those numbers are
dramatically greater for highly-engaged social media users — those who spend
more than 13.5 hours a week on social media sites — with 65 percent always or
almost always saying they refer to social media websites before purchasing a CE
device.
Four in five (84%)
said reviews or comments on social media sites by someone they know influenced
their CE purchase decisions.
CEA Manager of
Industry Relations Chris Ely says the results spell opportunity for CE
manufacturers and retailers. “When it comes to consumer electronics purchases,
most high-engagement users are likely to follow or ‘friend’ a company due to
special promotions, contests, entertainment or exclusive content.”
When it comes to
advertisements and promotions, high-engagement social media users were also
more likely (71%) than overall users (23%) to be influenced or strongly
influenced by ads or promotions posted by a company on social media, according
to the findings.
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